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FAQs

My Order

Once your order is processed, we are unable to make any adjustments, including address changes, item changes, or cancellation requests. 

Our fulfillment team works fast to get your order out to you and most orders are processed as soon as they're received. While we do our best to try to catch your order, once your order has been packed, unfortunately it’s too late to cancel or make adjustments.

If you do need to cancel, we strongly encourage you to reach out to our team via chat or email at [email protected] (open M-F from 9 am - 4 pm) immediately after placing your order. Please keep in mind we cannot guarantee cancellation on orders placed within the same day, but we'll try our best to get to your order before it has been processed on our end!

As soon as a package leaves our Los Angeles warehouse, delivery time (including delays) is up to the carrier. We kindly ask that customers allow 3-5 business days from the delivery date for the package to hopefully find its way to the correct address. Sometimes carriers may mark a package as delivered before it actually reaches its destination or in some cases, the package has been delivered to an Access Point/Locker for customer pickup. We recommend contacting the carrier directly with any shipping/delivery related issues since they'll have more information available.

We also encourage customers to double-check that your shipping address is correct before checking out; P.F. is not liable for missing/lost/stolen packages due to incorrectly entered shipping information and we’re unable to request address changes with the carrier once the package has been processed.

If after 3-5 business days, you still have not received your package, please reach out to us and we'll be happy to assist!
Returns/Exchanges

If you’re not 100% satisfied with one of your P.F. Candle Co. products, we would love to help make that right! Please contact our Customer Care team at [email protected] within 30 days of receiving your order and we’ll help get the process started. We require proof of purchase to process your request.

If you're experiencing an issue with a P.F. product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best lend a helping hand.

NOTE: We are unable to cover any return shipping fees. Discontinued items, limited edition/vault release items, or gift cards are final sale and not eligible for returns or exchanges. To be eligible for a return, your item must be unused and in its original packaging. If your return is accepted, we'll send you instructions on how and where to send your package.

Subscriptions
We're sorry to see you go! Please follow these steps to cancel your subscription:

1. Log into your account here
2. Select "Manage subscriptions"
3. Select the item you'd like to edit
4. Scroll to the bottom, select "Cancel subscription"
5. Confirm your cancelation
Follow these steps to update your subscription frequency:

1. Log into your account here
2. Select "Manage subscriptions"
3. Select the item you'd like to edit
4. Update your shipping frequency
5. Confirm your changes
Follow these steps to change the products in your subscription:

1. Log into your account here
2. Select "Manage subscriptions"
3. Select the item you'd like to swap
4. Scroll down, select "Swap this for a different product"
5. Confirm your selection
Follow these steps to add products to your subscription:

1. Log into your account here
2. Select "View your next order"
3. Scroll down, select "browse all products"
4. Add your selections
5. Confirm your selection
Follow these steps to change your payment information:

1. Log into your account here
2. Select "Address & payment details"
3. Select "Manage payment methods"
4. Update your payment method
5. Confirm your changes
Follow these steps to change your address information:

1. Log into your account here
2. Select "Address & payment details"
3. Select "Manage addresses"
4. Update your address information
5. Confirm your changes
Follow these steps to change your delivery date:

1. Log into your account here
2. Select "View your next order"
3. Select "Reschedule"
4. Update your delivery date
5. Save changes

Absolutely! Just log in to your account here, select "view your next order" then click "skip." A window will pop up giving the option to gift your next order or you can continue to skip. Make your selection and save!


Friends of P.F. Rewards Program

Create an account to start earning rewards - here.

If you already have an account with us, please click here to log into your account. 

Once you sign up for an account, you'll receive a personalized referral link to share with friends that will give them $10 off. Once they make a purchase, you'll receive 20% off your next order.

To read more about Friends of P.F., visit here. 

Once you sign up for our rewards program, you'll receive a personalized link that you can share with friends that will give them $10 off their order. Once they make a purchase through that link, you'll receive 20% off your next order. This may take up to 24 hours to show up in your account. 

To read more about Friends of P.F., visit here. 

You can earn rewards with any purchase over $150 (before tax + shipping) made through our P.F. Candle Co. website. Just be sure to be logged into your Friends of P.F. account while checking out.

Note: Online Rewards earned are entirely separate from In-Store Rewards, but can still be redeemed online or in-store by entering your unique individual code at checkout.

Here are additional ways you can earn more rewards:

  • Spend $150 or more (pre-tax/shipping) and earn a $10 reward towards a future purchase
  • Refer a friend and earn a 20% reward once they make a purchase
  • Once you reach our Insider or Obsessed member tiers, you'll receive a bonus reward

To read more about Friends of P.F., visit here.

How To

5 Ways To Take Care Of Your Candles

FOLLOW THESE TIPS TO GET THE BEST (AND SAFEST!) BURN.


1. TRIM THAT WICK

Before lighting, trim the wick to 1/4" using scissors or one of our wick trimmers for a clean, safe burn and increased candle lifespan.

2. LET IT BURN

Allow the wax to melt to the edges of the jar every burn to prevent tunneling - especially important on the first burn!

3. SAFETY FIRST

Never leave a lit candle unattended, and don't burn for more than 4 hours at a time. To protect the surface below from heat, place your candle on a coaster or tile.

4. KNOW WHEN TO STOP

Don't burn your candle if only 1/4"-1/2" of wax remains. Lighting a candle without enough wax can overheat the jar.

5. REUSE IT

Once the candle is finished, clean out the jar! Now you've got a new planter or pencil holder or whatever you'd like. More tips on how to reuse here.



HOW TO USE YOUR REED DIFFUSER

  • Insert rattan reed directly into the bottle and flip weekly or as needed to refresh the scent. It can take up to 2 weeks for the fragrance oil to completely wick up the reed sticks to disperse its full fragrance.
  • To create a lighter, more subtle scent throw, insert just a few reeds or remove as needed!
  • Keep away from direct sunlight or other heat sources to avoid drying out the reeds.
  • Our fragrance oils are not developed for aromatherapy diffusers or humidifiers.


HOW TO USE YOUR INCENSE CONES

  • Light the end of the incense cone at a slight angle with a lighter or match, and allow the flame to burn for approximately 10-15 seconds, enough to create a small flame.
  • If the flame isn't allowed to burn long enough, it may extinguish before burning all the way through (about 25 mins).
  • Blow on the flame to extinguish. The incense cone should produce a glowing red ember and a tendril of smoke, and will continue to burn on its own.
  • Be sure to burn incense on a heatproof, non-flammable holder only. Please note that the bottom of the incense cone may leave a residual stain on ceramic holders while burning. 
  • Burn incense in a well-ventilated room, away from flammable materials, and never leave incense burning unattended or in near children, pets, or a draft.
Fragrance Ingredient List

The entire P.F. Collection is vegan, cruelty-free, and phthalate-free – always. We use a mixture of both natural and man-made fragrances. We believe that transparency is key to communicating the most important feature of our products – which is that, above all, they are safe.

To read more about what ingredients we use, visit here. 

Our Classic Line Reed Diffusers come in apothecary-inspired amber glass bottles with our signature kraft label and rattan reeds. Low-maintenance scent throw, all day long - no match necessary.

Click here to learn more about the fragrance ingredients in our Reed Diffusers.

P.F. Car Fragrances are inspired by travel nostalgia, our love of road trips, and the power of scent to make anywhere – even the car – feel like home. Meant first for hanging on the rearview mirror, these are also suitable in other small spaces like bathrooms, closets, and more.

Click here to learn more about the fragrance ingredients in our Car Fragrances.

P.F. Candle Co. Room & Linen Sprays are paraben and phthalate-free water-based products made with fine fragrance oil and two cosmetic-grade preservatives meant to maintain quality and prolong shelf-life: phenoxyethanol and caprylyl glycol.

Room & Linen Sprays can be used to quickly freshen up a space, and perform best when sprayed directly on bedsheets, linens, pillows, and even clothing, as they're a body-safe product.

Click here to learn more about the fragrance ingredients in our Room & Linen Sprays. 

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