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Chat with a real human! Our team is available:

Hi there! 

Feel free to reach out to our Customer Care team for any P.F. related inquiries, and we will reach back out to you via email. Speak to you soon! 💛

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P.F. Candle Co.

Enjoy FREE SHIPPING on all orders over $70 within the contiguous U.S. A $5 flat-rate shipping fee is applied to orders under $70, and all orders shipping to AK, HI, and PR.

All orders are processed + shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays.

Once picked up and scanned in by our carrier, domestic orders may take 3-10 business days to arrive, depending on location.

To read more about our shipping policies, visit here.

What is your shipping policy?

If you’re not satisfied with one of your P.F. Candle Co. products, please contact our Customer Care team at hello@pfcandleco.com within 30 days of receiving your order and we’ll help accordingly!

For more information on our Return Policy, feel free to visit here.

What is your return/exchange policy? 

Oh no! If your order arrived damaged or if you're experiencing an issue with your product, please send us photos with a detailed description via chat or send us an email at hello@pfcandleco.com within 48 hours of receiving your order, and we'll get it sorted for you.

My order arrived damaged!

We're so sorry to hear that you haven't received your package!

We kindly ask that customers allow 5-7 business days for the package to hopefully find its way to the correct address. 

If you still have not received your package by this time, please email us at hello@pfcandleco.com.

My order never arrived!

Your Order is currently in the process of being processed. Please allow up to 2-3 days for order to be shipped! 